We collect information that you provide directly to us, including:

• Name and company name
• Phone number and email address
• Service address/location
• Vehicle information (make, model, VIN, license plate)
• Payment information (credit card details processed securely)
• Driver’s license information (for fleet accounts)

• Service history and maintenance records
• Vehicle diagnostic data
• Photos of vehicle condition
• GPS location data (for service calls)
• Communication records (calls, texts, emails)

• IP address and browser type
• Device information
• Pages visited on our website
• Time and date of visits
• Referring website addresses

We use the information we collect to:

• Protect against fraudulent or illegal activity
• Provide and coordinate mobile mechanic services
• Process payments and maintain service records
• Communicate about appointments and service updates
• Send service reminders and maintenance recommendations
• Respond to customer service requests
• Improve our services and customer experience
• Comply with legal obligations and safety requirements

We do not sell, trade, or rent your personal information. We may share your information with:

• Our technicians (to provide services)
• Payment processors
• Communications providers (SMS, email)
• Parts suppliers (for warranty claims)

If Diesel Ops is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We may disclose your information if required by law or in response to valid requests by public authorities.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of personal information
• Limited access to personal data by authorized personnel only
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided below.

With your consent, we may send you promotional communications about our services, special offers, and maintenance reminders. You can opt-out of these communications at any time by:

• Contacting us directly
• Clicking the “unsubscribe” link in emails
• Replying “STOP” to text messages

We use cookies and similar tracking technologies to:

• Maintain user sessions
• Remember user preferences
• Analyze website traffic and usage
• Improve website functionality

You can control cookies through your browser settings, but disabling cookies may limit website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

We retain your personal information for as long as necessary to:

• Provide our services
• Maintain service and warranty records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Service records are typically retained for 7 years for warranty and legal purposes.

BC residents have additional rights under the BC Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it’s used, the right to deletion, and the right to opt-out of the sale of personal information (which we do not do).

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Diesel Ops
Phone: (888) 266-2614
Email: info@dieselops.ca
Website: www.dieselops.ca

By using our services or website, you consent to our Privacy Policy and agree to its terms.