1. Agreement to Terms

By accessing and using Diesel Ops’ mobile diesel mechanic services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not use our Services.

2. Service Description

Diesel Ops provides mobile diesel mechanic services including but not limited to:

• Emergency roadside assistance
• On-site diesel repairs and maintenance
• Mobile tire services
• Engine diagnostics and repair
• Fleet maintenance services

3. On-Site Assessment and Work Orders

All services are subject to on-site assessment. Final pricing, scope of work, and service timeline will be determined after our technician evaluates your vehicle(s) on-site. A detailed work order will be provided before any work begins, which must be approved by the customer.

The on-site assessment includes:

• Visual inspection of the reported issue
• Diagnostic testing as needed
• Identification of required parts and labor
• Preparation of detailed cost estimate
• Estimated completion time

4. Pricing and Payment

Service pricing includes:

• Service Call Fee: Covers travel to your location and initial assessment
• Labor Charges: Based on industry-standard hourly rates
• Parts and Materials: Marked up from wholesale cost
• Emergency Service Premium: Additional charges apply for after-hours, weekend, and holiday service

Payment is due upon completion of services unless prior arrangements have been made. We accept cash, check, and major credit cards. Fleet accounts may be eligible for NET payment terms.

5. Service Warranty

Diesel Ops warrants labor performed for a period of 90 days from the date of service. Parts are warrantied according to the manufacturer’s warranty terms. This warranty covers defects in workmanship but does not cover:

• Normal wear and tear
• Damage due to accident, misuse, or neglect
• Modifications made after our service
• Pre-existing conditions not addressed in the original work order

6. Liability Limitations

Diesel Ops’ liability is limited to the cost of services provided. We are not responsible for:

• Indirect or consequential damages
• Lost profits or revenue
• Towing charges (unless explicitly included in service)
• Cargo or load damage
• Delays in service due to parts availability or weather conditions

7. Customer Responsibilities

Customers must:

• Provide accurate information about vehicle issues
• Ensure safe access to the vehicle
• Disclose any hazardous materials or conditions
• Have authority to approve work on the vehicle
• Make prompt payment for services rendered

8. Safety and Compliance

All services are performed in compliance with applicable DOT regulations and safety standards. Customers must maintain a safe work environment for our technicians, including adequate lighting and level ground when possible.

9. Cancellation Policy

Service calls may be cancelled without charge if notice is given at least 1 hour before the scheduled arrival time. Cancellations with less notice may incur a service call fee.

10. Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

11. Service Area

Services are available within our designated service areas in metro Vancouver, BC and Greater Toronto Area, ON. Additional charges may apply for locations outside our standard service radius.

12. Changes to Terms

Diesel Ops reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our Services constitutes acceptance of modified terms.

13. Contact Information

For questions about these Terms, please contact us:

Diesel Ops
Phone: (888) 266-2614
Email: info@dieselops.ca
Website: www.dieselops.ca

14. Governing Law

These Terms shall be governed by the laws of the provinces in which we operate (British Columbia and Ontario) without regard to conflict of law provisions.